Potions Experience FAQs
These questions relate to our Potions Experience held at our Magical Apothecary in York's Shambles.
Q Does everyone need a ticket?
Our experience room has a limited number of spaces, and if you are intending to stay you must pay for a ticket. Children under 11 must be accompanied by someone over 11, and may be left alone in a room with other paying guests.
Q How long will it take?
The experience will last around around 25 minutes.
Q Can children attend unaccompanied?
Children under 11 must be accompanied in their group by someone over 11, please note we do mix groups and they may be alone with other people, you need to decide if this is appropriate for your children.
Q Can we just turn up?
It is always best to pre book and you can do that at any time, but if capacity allows you can just turn up. We may also have less slots available on the day, as we may change our staffing based on demand, so booking is always the best way to avoid disappointment.
Q Is there disabled access?
Due to the age of the building we are limited and only accessed by a cobbled street, but we can get one standard wheelchair (700mm width doorway) into our Potion Room, please let us know when booking so we can ensure we accomadate you in the best possible way.
Q What happens if we miss our booked slot?
You have an allocated pre booked slot, if you are running late we will do our best to accommodate you, but if you miss the time of your slot and we are fully booked and we are unable to help there are no refunds.
Q Do you do Birthday Parties?
Yes we do, we offer a 50 minute experience for £12.99 per child. Everyone gets to mix a potion and takes away a potion box of magical bottled drinks. You are free to bring your own food. Please book by emailing email@example.com
Q Will there be a refund if we are asked to leave?
No, if you are asked to leave for anti-social behaviour or not respecting our venue there will be no refund available and the duty managers decision is final.
Q What if I need to move or cancel my booking?
You can cancel your booking for a full refund or move your booking up to 14 days before your booking, you can move your booking up to 3 days before. There are no refunds or booking changes within 3 days of your booking. To change a booking please email firstname.lastname@example.org
BOOKINGS CAN NOT BE CHANGED BY PHONE.
Q You haven’t answered my question?
Any other queries please get in touch email@example.com