Accessibility

The Potions Cauldron Group makes every effort to ensure that their attractions and retail outlets are accessible for as many visitors as possible.

However due to the location and nature of some of our buildings there maybe some challenges for some visitors with; disabilities, medical and access needs. The Potions Cauldron Group is in line with the Equality Act 2010.

We are committed to making sure that were possible every visitors has an enjoyable and safe visit, should any visitor have any issues or concerns and it is not answered below we recommend emailing the following, where a member of the team will be happy to help.

Contact email

The Potions Cauldron / The Potions Experience – shop@thepotionscauldron.com

Contact phone number – 01904 692192

We hope that the below will help with your visit.

Find Us / Parking 

We are located in York’s famous Shambles. It is a cobbled street so please take extra care if visiting as it can be quite uneven. The nearest car park is York Shambles operated by Q Park and has disabled bays.

Sat Nav is YO1 7NZ

For more information please visit –

Car park for York Shambles (q-park.co.uk)

Wheelchair and Mobility Scooters 

We are a small shop located on the Shambles, spaces is very tight however we do welcome wheelchair users.

Unfortunately due to the size of the retail area and experience, Mobility Scooters are not permitted and guests must be able to transfer into a wheelchair.

Carers 

Carers are free into the Potions Experience, please book a free space.

Toilets 

The neatest access toilet is on Silver Street just at the other side of the market, access is via a radar key. There is a key that the staff can provide for you.

For more information please visit - Silver Street public toilets – City of York Council

Guide & Assistant Dogs 

We welcome all guide and assistance dogs into the venue, should you require a water and bowl please just ask a member of the team.

Autism 

Should you have any triggers please speak to a member of the team and we will do our best to help in any way we can.

Seating 

Our potions experience is fully seated and has an area for a wheelchair also.

Staff Training 

We are currently training all staff on Welcome to Excellences’ training course ‘Welcoming All’ this will provide our team with greater tools in welcoming guest with specific and additional needs.