The Potions Academy FAQ
Q What is the Potions Class & Broom School?
Our NEW Potions Class is a fully seated, interactive family friendly experience with interactive elements. It's most suited to children over five years of age up to 12 years of age.
Our Broom School uses a green screen video where you will sit on a broom and journey from Goathland back to York.
Q How do I book a Family Cauldron Experience?
You can book your Family Cauldron Experience on our website. If you have a special request, please email academy@thepotionscauldron.com for further information.
Q Does everyone need a ticket?
Our Potions Class has a limited number of spaces, and if you are intending to stay you must pay for a ticket. Children aged 15 and under must be accompanied by someone 16 and over.
Q How long will it take?
The Potions Class will last around around 30 minutes. The Broom School will take around 5 minutes if no queue.
Q Can children attend unaccompanied?
Children aged 15 and under must be accompanied in their group by someone over 16.
Q Can we just turn up?
It's always best to pre-book and you can do that at any time, but if capacity allows you can just turn up. We may also have less slots available on the day, as we may change our staffing based on demand, so booking is always the best way to avoid disappointment.
Q Is there disabled access?
Sadly access to the Potions Academy is up a flight of stairs containing around 15 steps. Should you wish to experience a family experience this can be arranged at our Potions Cauldron venue. Please email Natalie to discuss - natalie@thepotionscauldron.com
Q Is there any storage for bags or shopping?
Unfortunately, as we are in a small listed building, we don't have any storage facilities so you will need to have bags near you (at your feet) during the experience.
Q What happens if we miss our booked slot?
Please try and arrive at least five minutes before your booking. You have an allocated pre-booked slot. If you are running late we will do our best to accommodate you, but if you miss the time of your slot and we are fully booked and we are unable to help, there are no refunds. Once the Family Cauldron Experience has begun, we cannot allow any late entries as this will affect the experience for others. While you will miss the interactive experience in the Secret Potion Room, you will still be entitled to enjoy a potion drink mixed in our apothecary shop for each person booked.
Q Do you offer any discounts?
We already offer magical value, so unfortunately, we don’t offer discounts.
Q Will there be a refund if we are asked to leave?
No, if you are asked to leave for anti-social behaviour or not respecting our venue there will be no refund available and the duty manager's decision is final.
Q How many guests in each Potions Class?
The maximum numbers of Wizards per experience is 12, so you may share the magical experience with other guests.
Q What if I need to move or cancel my booking?
You can cancel your booking for a full refund or move your booking up to five days before your booking. You can move your booking up to 48 hours before. There are no refunds within five days of your booking. To change a booking please email academy@thepotionscauldron.com. You can only move your booking once so please make sure you get the right date you wish to move to. Once the booking has been moved, no refunds will be given.
BOOKINGS CANNOT BE CHANGED BY PHONE.
Q Do you sell gift cards?
You can purchase gift cards from thepotionscauldron.com/gift-card. These can be used at The Potions Cauldron and The Hole In Wand.
Q Do you allow dogs into the Potions Academy?
Due to the size of the room and the initimate nature of the experience only service dogs are permitted into the academy. We do have dog bowls and treats available.
Q I have left something at the Potions Cauldron.
If you have think you have left an item, please call us on 01904 692192 or email academy@thepotionscauldron.com and we will get the Wizards to search the venue.
Q You haven’t answered my question!
Any other queries please get in touch academy@thepotionscauldron.com